eBill FAQ

Enrollment
1) When can I start making payments?
2) What happens to scheduled payments if I withdraw from The University of the Arts?    

Security
3) How is my personal and financial information kept safe?
4) Are all computers safe to use?

Payments
5) What types of payment are accepted?
6) How do I make a payment?
7) Can I establish regularly scheduled payments?
8) When will my payment be processed?
9) How do I know which payments I've scheduled or completed?
10) Can I pay my balance in full or extend the payment due date?
11) Can I cancel a scheduled payment?

Personal Information
12) How do I change my bank account information?
13) What happens to scheduled payments if I delete the bank account that was used to set up the payment?

Customer Service
14) How can I confirm if my payment has been processed?
15) What do I do if I have questions?

Enrollment    

1) When can I start making payments? Once enrolled, you can start making payments as soon as you have a bill due. If you have a new account, you will not be able to enroll or make electronic payments until you receive your first bill.

2) What happens to scheduled payments if I withdraw from The University of the Arts? 

Scheduled payments will still be processed. If you do not want this to happen, you should cancel any scheduled payments prior to withdrawing from The University of the Arts.

Security

3) How is my personal and financial information kept safe? 

    eBilling uses several methods to ensure that your information is secure:

  • User ID and Password: Your User ID and password are unique identifiers that only you know. As long as you don't share your user name and password with anyone, no one can view your bills or personal information.
  • SSL: eBilling uses SSL (secure socket layers) which ensures that your connection and information are secure from outside inspection.
  • Encryption: eBilling uses 128 bit encryption to make your information unreadable as it passes over the Internet.
  • Automatic Sign Out: eBilling automatically signs you out of a session if you are inactive for 20 minutes.4) Are all computers safe to use? Computer security experts advise that you may put your information at risk when you use a public computer for personal business. While The University of the Arts uses numerous security measures to protect your personal information on our website, the use of public computers may compromise the security of your information. Public computers include those in schools, libraries, Internet Cafe's, etc. For maximum security you may want to avoid using public computers when enrolling or modifying your personal or banking information.Payments

    5.) What types of payment are accepted?  

    Checking and Money Market accounts are accepted for all payments.
    The following credit cards are also accepted for all payments: MasterCard, American Express and Discover.

    6) How do I make a payment? 

    Once enrolled for eBilling, simply sign in and you will see a summary of your current eBills. You can then click to "view" a detailed view of your bill, or you can simply click "pay". Select the amount you want to pay and the date you want to pay your bill, and you're done!

    7) Can I establish regularly scheduled payments? 

    Click "My Payments" on the top menu and then choose "Recurring Payments". Add a new recurring payment.

    8) When will my payment be processed? 

    For payments made from bank accounts

  • To initiate the online payment process, you must select a payment date on the "Schedule Payment" page. This is the date your payment process will begin.
  • For your convenience, eBilling will alert you to the next available day you may make a payment. "Same Day" payments can only be made before 1pm Eastern Time on business days. If you try to schedule a payment for "today" but it is after 1pm Eastern Time or on a non-business day, eBilling will alert you to schedule your payment for the next available business day. (Note that the exact time will be defined by computer servers owned by eBilling's vendors, The University of the Arts and the specific Payment Gateway).
  • eBilling will routinely credit your account on the business day following the payment date (See the chart below for a complete schedule).
  • Your payment may be withdrawn from your bank account on or after your payment date.
  • Payments scheduled for a holiday may be withdrawn from your bank account on the business day prior to the holiday.
  • To avoid late fees, please initiate payments with sufficient time before your payment due date.

   For payments made from credit cards

  • To initiate the online payment process using your MasterCard, you must "Pay by Credit Card" on the "Schedule Payment" page.
  • A credit card payment is a "real-time" transaction, meaning that the payment process will begin immediately after you enter your card number and click "submit".
  • A credit card payment must be made on or before the due date shown on your bill and your "Schedule Payment" page.
  • A credit card payment initiated before 8pm Eastern Time on a business day will be credited to your account on the following business day.
  • A credit card payment made after 8pm Eastern Time or on a weekend or holiday will be credited to your account within two business days.
  • To avoid late fees, please initiate payments with sufficient time before your payment due date.

Timing of Bank Account Payments    

  If you schedule your Bank Account payment for...   eBilling will credit your account on...
 Monday  Tuesday
 Tuesday  Wednesday
 Wednesday  Thursday
 Thursday  Friday
 Friday  The following Monday
 Saturday  N/A see note below
 Sunday  N/A see note below

* If you try to schedule a payment after 1pm Eastern Time or on a non-business day, eBilling will alert you to schedule your payment for the next available business day.    

Timing of Credit Card Payments

 If you make your Credit Card payment before 8pm ET on...   eBilling will credit your account on...
 Monday  Tuesday
 Tuesday  Wednesday
 Wednesday  Thursday
 Thursday  Friday
 Friday  The following Monday
 Saturday  The following Tuesday
 Sunday  The following Tuesday

   Holidays (Based on the Federal Reserve calendar)    

   New Year's Day
   Birthday of Martin Luther King Jr.
   Washington's Birthday
   Memorial Day
   Independence Day
   Labor Day
   Columbus Day
   Veterans Day
   Thanksgiving Day
   Christmas Day

9) How do I know which payments I've scheduled or completed? 

After paying a bill, you will receive confirmation that the payment has been scheduled.

Before the scheduled payment date, your history page will show the payment as "scheduled". When the scheduled payment is submitted to the payment processor your history page will show the payment as "pending". After the response is received, your history page will show the payment as "approved" or "rejected".

eBilling will display payment history for up to 6 months.

10) Can I pay my balance in full or extend the payment due date? 

You can pay your balance in full at any time from your checking account or credit card.

eBills are due on the stated date. The date is located in the "Payment Due Date" section of your electronic bill.

Helpful Hint: Always schedule your payments to occur no later than your due date.

11) Can I cancel a scheduled payment? 

You may cancel a payment as long as it is listed on the Payment History page as "Scheduled". Please remember that failure to pay your balance Due could result in a late fee or a hold on your The University of the Arts account.

Personal Information

12) How do I change my bank account information? 

Once you've signed in to eBilling, click My Payments, My Payment Accounts, Add Account.

13) What happens to scheduled payments if I delete the bank account that was used to set up the payment? 

All scheduled payments will be cancelled if their status is "scheduled". You must make other arrangements to pay this bill.

Customer Service

14) How can I confirm if my payment has been processed? 

The best way to see if your payment has been made is to check your payment status. From the navigation menu, select My Payments.

15. What do I do if I have questions?

Click the link for Customer Care on the top menu.